At Incommons Bank our mission is to become The Best Community Bank in Central Texas. We are dedicated to building relationships where customers know that our word can be trusted and a handshake is a genuine sign of commitment and appreciation. We are looking for team players with excellent customer service skills that will complement our growing family of dynamic employees and share our mission to become The Best Community Bank in Central Texas.

Positions Available

Customer Service Representative

Date Posted: August 5, 2010

Location: Waco, Texas

Full time

Hourly

REQUIREMENTS

Education:High School or GED Equivalent

Experience:

• 1 - 3 years in customer service environment
• 6 month cash handling experience
• Prior banking or retail sales experience a plus

Language Ability:

• Excellent verbal and written communication skills
• Bilingual a plus

Mathematical Skills:Ten Key by touch

Computer Skills: Microsoft Windows and Office software applications

Other Skills:

• Customer Service skills - phone and direct
• Cross selling
• Banking Regulations Knowledge a plus

Satisfactory credit history and background check

General Description:

• Serve customers as their single direct contact for any product or service offered
• Develop and expand relationships
• Identify and qualify needs of customers
• Participate in calling programs
• Positive community visibility
• Initiate and maintain community service involvement
• Provide a superior customer experience
• Adhere to customer service standards
• Cross-sell bank products
• Achieve production/business development/sales goals
• Participate in all training and meetings as required for position

Responsibilities: Serve in capacity of teller, new accounts, retail lending, customer service and other duties as assigned.

Teller:

• Process customer transactions
• Balance cash drawer
• Sell savings bond, money orders, traveler's checks, cashiers checks and foreign drafts
• Accept loan payments, safe deposit payments and domestic collections
• Prepare change orders, process night deposit bags and handle other commercial transactions
• Assure and maintain knowledge of job, products, policies and procedures
• Maintain compliance, regulatory requirements and standards and internal controls
• Lifting coin up to 50 lbs.

New Accounts:

• Manage portfolio of profitable relationships
• Process and deliver accurate and timely account information as required to achieve exceptional customer service standards
• Customer profiling for future sales opportunities
• Maintain Compliance, regulatory requirements and standards and internal controls
• Apply appropriate judgment in exercising established bank policy/limits regarding refund authority, granting credit on new account deposits, and dispute resolution

Retail Lending:

• Manage retail lending applications
• Obtain proper approval from lending officer
• Close retail loans

Customer Service:

• Initial customer contact, phone and direct
• Greet all customers and maintain customer service standards
• Manage all inquiries and direct lobby traffic

If you would like to submit your resume for consideration: Download our Employment Application and please fax to (254) 420-1023. If you have a resume, please fax or email to eritchie@incommonsbank.com. If you have any questions, please contact Evelyn Ritchie at (254) 420-1007. Legends Crossing 5400 Crosslake Parkway, Waco, TX 76712